I’ve been in the cleaning industry for just over 15 years now, and let me tell you I have seen some real hacks!
These guys are very easy to weed out… With the right questions! Honestly, you don’t want a hack in your home.
There are certain things that separate a professional carpet cleaner from your fly by night hacks and these are the questions you need to ask to make sure you are getting an honest cleaner in your home.
Do you use a Truck Mount Steam Cleaning unit?
If the answer is anything but a resounding YES, hang up the phone. Dry clean cleaners will try to pass off their equipment as better… It’s not… Portable cleaners will say they provide steam cleaning… They don’t. With Truck Mount Steam Cleaning you will get the hottest temperature of water that is necessary to properly clean carpet.
Do you charge more if my carpet is dirty?
The best answer to this question is that we offer a Rotary cleaning if it is absolutely necessary. There are some situations where the Rotary cleaning is the absolute best way to clean the dirtiest carpets but it is not always necessary either. The biggest thing to look out for is if they start using words like emulsifier or something along the lines of we may have to do a deep cleaning with a stronger prespray that we charge for by the room… Run! That is simply lingo for we plan to charge you more even if you don’t need it.
Are you insured?
Any time work is being done in your home the company or individual should always have insurance. After all, accidents happen…
What type of guarantee do you offer?
Always look for Money Back, Satisfaction Guarantee, or Re-Clean Guarantees. Not everybody offers one but it’s a good idea to have something just in case.