Reviews

From 315 reviews
Lynda Irvine

Sergio arrived promptly for his appointment, reviewed the job before starting, advised me of what I could expect and listened carefully to my issues and concerns. He did a great job and I am very happy with the way the carpet looks.

via Google
Irfan Kadiwal

Would highly recommend them. They were on time, professional and like their name says upfront about the costs associated no surprises.

Response from business owner

Thank you Irfan for your review! We work hard to provide the most honest and genuine experience possible. I’m so glad we were able to achieve that in your home!

via Google
JA Hamilton

Quality and professional service. Philip is a true craftsman. He really knows flooring and was so helpful. Great service, great person...I highly recommend UpFront Home Services.

Response from business owner

Thank you so much for your review! We think Phillip is phenomenal and are so pleased that you agree. I’m glad you enjoyed your Tile and Grout Cleaning and Carpet Cleaning experience.

via Google
T O.O

Carpets look brand new after cleaning. Customer service was very pleasant. I definitely recommend Upfront. They did a great job.

Response from business owner

Thank you so much for your review! Phillip is a phenomenal cleaner and I’m so glad that you think so too!

via Google
Gary Christman

The team was efficient and communicated all the potential options available to use to fix the problem.

Response from business owner

Thank you for your review Gary!

via Google
Marilyn Archer

Phillip was careful and thorough. He did and excellent job of cleaning my linen upholstery. I would definitely recommend Up Front and use them again.

Response from business owner

Thank you so much for your review! Phillip is a Fine Fabric and Natural Stone Expert. I’m so glad you were pleased with his work.

via Google
Vee Winston

The service was great from beginning to end. Philip M. Was our technician. Very friendly and informative. I had my tile and grout cleaned and sealed in 3 areas. My floors look like we just moved in! I will definitely be a repeat customer.

via Facebook
Kyla Page

A great experience!!!

On time & did a terrific job👍

Response from business owner

Thank you so much for your review! 🙂

via Google
Ryan Van Winkle

Fast, easy to work with, and excellent communication!

via Facebook
Ryan Van Winkle

The guys were excellent to deal with, prompt with their arrival, great with communications, and did an superb job.

Response from business owner

Thank you so much for your review!

via Google
Jenee Lindsey

Punctual, courteous, fast, reasonably priced, and did a great job! Highly recommend!

Response from business owner

Thank you so bee much for your review!

via Google
Krissy Thomas-Adams

I texted from this site on fb, and got instant reply. I was given the number yo text and they allowed me to send pictures to give me there honest opinion of my carpet. Well, needless to say, the service was nice, friendly, fast, and clean. …

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via Facebook
Yvonne Torres Alderson

We were very happy with their service. If you have dirty carpet/strong pet odor, they sure did do a great job to get rid of it! I will continue to use their carpet cleaning service.

via Facebook
Chrystal McFarlen

Fast & affordable!

Response from business owner

Thank you so much for your review!

via Google
Danielle Malinowski

Right after hurricane Harvey hit, every other company we called was impossible to get through to. Even though they were slammed, they worked late and fit us in.

via Facebook
Susan Cherian

Ray Jr was great at explaining things and educating us on future floor care. Will definitely recommend you guys in the future!

Response from business owner

Thank you so much for your review Susan!

via Google
Kelli Carter Murphy

Great customer service very happy with this company!

via Facebook
Yanira Ruiz

I have used UpFront Home Services a few times. Always professional, quick and they do a really great job. I am now thinking of having this company clean my grout in the rooms where there is tile, which I am confident, they will also do a …

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Response from business owner

Wow thank you so much for your review!

via Google
Kelly Bozeman

Great service from this company! They took care of our flooded house the same day we called. We highly recommend them because they do quality work and give very personalized service. We will be using them again in the future for additional …

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Response from business owner

Hi Kelly! Wow! Thank you so much for your review! It was an absolute please taking care of you. If you guys need anything at all please don't hesitate to ask.

via Google
Chrissy Marie Martinez

I had service a few weeks back. Overall I was happy with service. I was a little disappointed because my carpet wasn't as bad as the pictures so I was thinking they would not have any stains after the cleaning. As soon as the tech arrived …

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Response from business owner

Hi Chrissy! I wish we could get every stain out but sadly it's just not possible. The pictures of our work involves lots of spots and grease which is very cleanable. We do the very best we can to duplicate those results on every job but unfortunately every home is different. I'm so pleased you were happy with end result. If you need anything at all please let me know! Thank you for being our customer!

via Facebook
Patrycia Metzler

These guys are Amazing!!!! Highly recommend for large house with a lot carpet. These guys cleaned up absolutely amazing...

Response from business owner

Thank you so much for your review!! 🙂

via Facebook
Sarah Barnes

Loved the service! They worked with my rescheduling and were prompt and efficient. Great job!

via Facebook
Ray Ebbighausen

Excellent Service and Communication!

Response from business owner

Thank you so much for your review!!

via Google
Nicole Harbour

This was the second time I had used UpFront for my carpet cleaning. Both times they were fast, professional, and very friendly. Called to let me know what time to expect them and were done within the 3 hour scheduling window. I highly …

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via Facebook
Sandra Gray

Great, courteous service.

Response from business owner

Thank you for your review!

via Google
Marlene Pezzia Gibson

Just used UpFront Home Service for grout cleaning and repair in our 3 bathrooms. I am very pleased with the results! I highly recommend them for this service.Ray also built us shelves in our garage and love how much room we now have.

via Facebook
Alvelma Irby

Phillip was very professional and friendly. He did a great job on cleaning my carpet. I would definitely recommend and utilize their services again.

Response from business owner

Thank you so very much for your review!

via Google
phillip nguyen

Mr. Philip did a very thorough job. Vey happy with the service.

Response from business owner

Thank you so much for your review!

via Google
misty vines

The technician, Rey, showed up early and finished quickly! He did a wonderful job removing all of the stains in my carpet from my dogs! He even called me to let me know he was on his way. I would definitely recommend to anybody looking for …

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Response from business owner

Thank you so much for your review!

via Google
Sharee Allen

Sergio came to do my carpet and after two rooms said that the carpet want getting better due to pet stains. We had the carpet previously cleaned since we are moving in and I wasn't happy. So he informed me that the carpet is basically bad …

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Response from business owner

Thank you so very much for your review. We try to be as honest and upfront with our clients as much as possible. I'm so happy that you were pleased with Sergio's service, honesty, and integrity. If you have any questions please let me know!

via Facebook
Linda Gorman

Philip was very professional during his visit and I am very pleased with the work he provided. I will recommend UpFront to my friends.

Response from business owner

Thank you so very much for your review of our Carpet and Upholstery Cleaning Service!

via Google
Jackie Thompson

Rey did a good job with recaulking our master bathroom and kitchen counter. I would definitely use UpFront again for another project.

Response from business owner

Wow! Thank you so much for your review!!

via Google
Eduardo

They did a great job stretching the carpet in a couple of rooms, and cleaning the carpet around the whole house.

They were punctual and professional.

Leana Kelley

I am more than impressed with their services! Arrived early and got straight to work! We had six rooms and a hallway steam cleaned prior to our baby arriving & I feel so much more comfortable with bringing our baby into our home, now! We …

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Response from business owner

Thank you so very much for your review!!!

via Facebook
Nagham Alsalman

Just used UpFront Home Service for grout & tile cleaning in my kitchen and master bath. I am really impressed with the final results! Philip M. was very knowledgeable & punctual. I highly recommend them for this service.

Response from business owner

Thank you so much for your review!!

via Facebook
Joe Chase

UpFront responded quickly. The technician was thorough, asked if there were additional areas to be addressed, and quickly completed the job. Personally he was friendly and service oriented. I highly recommend them and will use them in the …

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Response from business owner

Thank you so much for your review!

via Google
Kacie Kasparek McLennan

Carpets were cleaned great! Phillip was nice and worked quickly! I do wish the tardiness was handled better, but the job was well done.

Response from business owner

Thank you so much for your review! I apologize for the delay and will do a better job reaching out to all of our customers when we are running behind.

via Facebook
Tom Bieltz

Phillip did a great job in cleaning and sealing our grout and tile at an amazing price.

Response from business owner

Thank you so much for your review!

via Google
Thomas McGee

Up Front did a great job with cleaning our carpets. Sergio, our technician was prompt and professional. He did a great job explaining to me what he would do and seemed very knowledgeable about cleaning carpets. Great job at a great price. I…

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Response from business owner

Thank you so much for your review!

via Google
Helen

Great experience, Our technician phoned to say he was 20 mins away, he arrived on time and got to work straight away. We had one love seat that needed cleaning with some marks on the arms , it now looks as good as new. We shopped around for the most competitive price, we found there was no 'extras or up selling' and we would definitely use Upfront Home Services again.

Chris Miner

Thorough, professional and chatty technician.

Response from business owner

Thank you very much for your review on our Carpet Cleaning service!

via Google
Patty M

Phillip arrived early and started right to work cleaning my upholstery & an area rug. He did a fantastic job and was a pleasure to talk to. I would definitely recommend him & Upfront Home Services!

Jeffrey Nellis

Prompt, friendly, and professional. We will definitely use Upfront Home Services again!

Response from business owner

Thank you very much for your kind review! I'm so glad you were thrilled with our Carpet Cleaning service.

via Google
Laura Lotz

Easy to do business with. Philip is so warm and friendly. Reasonably priced and my carpets look and smell fantastic! This is the second time I've used them.

Response from business owner

Thank you so very much for your review! It is always a pleasure coming back to service our past clients carpet!

via Google
Frank Crumpler

Fast and courteous service

Response from business owner

Thank you so much for your review on our Carpet Cleaning and Repair Service!

via Google
Daniella Floridia Gibbs

Our carpets came out AMAZING after having them cleaned by UpFront Home Services! Great customer service in the initial inquiry and follow up & great work by Philip at our house.

via Facebook
Carlos Torres

1st rate service by very professional, courteous technician. Carpets are immaculate.

Response from business owner

Thank you so much for your review!

via Google
Mario González

Friendly and committed to quality results

Response from business owner

Thank you so much for your review of our Tile and Grout Cleaning Service Mario!

via Google
Sonya F

Our carpets are beautiful! Excellent service!

Cathy Lawdanski

On time, professional, did a great job. Had strong odor from pet stains that they were able to get out.

Response from business owner

Hi Cathy! Thank you so much for your review! I'm so pleased that you are happy with Sergio's work!

via Google
Michelle Yee

Courteous and professional.

Response from business owner

Thank you so much for your review!

via Google
Sandy Z

Upfront Home Service did an excellent job on our tiles and carpet. Both Philip and Sergio were amazing, professional and reliable. I highly recommend Upfront Home Service for anyone looking for excellent service at an affordable price.

Jonalyn Janey

Phillip was courteous and notified me both 30 mins and 5 mins before he arrived. He got out almost all the stains and explained the difference between them. I did use a promotion but would recommend them to anyone!

via Facebook
Yunnué Sanchez-Ugarte

Awesome service! ��� I have one toddler and two dogs so my carpets were really bad!! But now they look amazing. ��

via Facebook
Marc Shmerling

We hired them to clean our carpets. They showed up early, got the job done very quickly, and our carpets smell and look the cleanest they have in over a year. I would highly recommend their services.

Response from business owner

Thank you so much for your review! It's always a pleasure to hear such amazing feedback from our clients.

via Google
Jazzmun Robinson

They've gotten tough stains out that other companies swore they couldn't get removed. Fast service and they always have a day or time available quickly to meet your expectations.

Response from business owner

Thank you so much for your review of Phillip and our Carpet Cleaning service! Our goal is to do our absolute best on every single job and go above and beyond as much as we can to provide the best results possible. I'm so pleased you are happy with our work!

via Google
Jackie W

Technician was on time and did an excellent job!

Arlene C

On time, professional, great job

Sandra Zimmermann

EXCELLENT EXPERIENCE. PROFESSIONALS ALL THE WAY. GREAT JOB! HIGHLY RECOMMEND AND WILL CONTINUE TO USE MYSELF. TOP NOTCH!

Response from business owner

Thank you so very much for your review! I'm so happy to hear you are pleased with the stile and Grout Cleaning and Carpet Repair work!

via Google
Joseph D

Responded right away to my initial contact. Love that.

They were early for the appointment. Our carpets were awful and just wanted to get them cleaned up enough to show we tried before putting house to sale. They let us know before starting that wouldn't be able to get out the major stains. I appreciate the honesty ahead of time. We knew that would be the case anyways. Carpets look refreshed which is what we wanted.

Thank you for your work.

Hilary C

Great service, honest, and prompt. Will definitely use again!

Ken Rust

Very responsive at initial contact. I was able to schedule a carpet cleaning with upholstery cleaning for the date that worked with my schedule all via text. They followed up with email and notified us when they were on the way. Phillip was…

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Response from business owner

Thank you so much for your review!

via Google
Deb Kolker Wolt

On time! Professional! Awesome job! I'm ecstatic with the job Rey did! I'll definitely call y'all when it needs done again!

via Facebook
Marian Quinn Long

Great service. Ray was our technician and he was extremely friendly. He did a great job and my carpets look great. I definitely recommend this company. Very responsive, professional and friendly. I would give 10 stars if it were an option…

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via Facebook
Kelly Cahill Bozeman

Rey did a fantastic job on our carpets! Such a tremendous improvement! Highly recommend this company!

Response from business owner

Wow thank you so much for your review!!

via Facebook
Maria Lechuga

Great service, very professional, and great follow up!

Response from business owner

Thank you so very much for your review of your Carpet Cleaning service with Rey!

via Google
Randi Michelle

Absolutely loved them! Said they would be here between 8-1 and he was here outside at 7:50. Very professional and the work quality was perfect! Will be using again.

via Facebook
Stephanie P

Early to the appointment and extremely professional! This is the only company I trust.

Charelle Johnson

I used this comany and they were AMAZING! The carpet looked great and the customer service was awesome. I would definitely recommend them.

via Facebook
Tez Williams

Philip was a delight to do business with. He was very responsive and worked hard to fit us in on the day we needed service. He was also very neat, clean and professional. Would hire again in a flash.

Response from business owner

Thank you so very much for your review! I am so glad you were pleased with the Carpet Cleaning that Phillip completed for you. We look forward to servicing you again :)!

via Google
Kandy Glover

I've already given them a glowing review on Angie's List. Good price, great service. Kept in touch closely throughout. Philip did an excellent job! Will def use again to clean our large oriental carpet.

Response from business owner

Thank you so much for your reviews and all of your support!

via Google
Brandy Ramirez

My husband and I flip houses and come across some unbelievably gross finds! UpFront has helped us on a few of these with amazing results! We've used their services at our own home!! *5 stars and thumbs up!

via Facebook
David Goodwin

Friendly, Professional and did an awesome job on the carpet. I even recommended them to my neighbor who is looking for someone to do his carpet now as well. I showed him what they did with my carpet and he was very impressed.

Response from business owner

Thank you so very much for your review of our Carpet Cleaning service and your technician Rey. We truly appreciate your feedback and your referral!

via Google
Mehernoor Watcha

Prompt on time arrival with a phone call informing me of their expected time of arrival. Described what they would do regarding the bathroom tiles. Costs for 3 rooms, stairs and additional work on the bathroom area ere very reasonable. …

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Response from business owner

Thank you so much for your review! I am so glad you are pleased with the Carpet Cleaning and Tile and Grout Cleaning that Phillip completed for you. We look forward to servicing your home again!

via Google
Ryan Hyle

Were friendly and respectful. Showed up right on time. Worked quickly but efficiently! Did a great job!!

Response from business owner

Thank you so much for your review of Sergio and his Carpet Stretching, Repair, and Carpet Cleaning. I truly appreciate your feedback and the opportunity to service your home.

via Google
Amy Beasley

Polite man, showed up on time, called in advance to let me know when he would arrive, then worked quickly and did an excellent job. They were very responsive when I inquired about their service, and scheduled me immediately.

Response from business owner

Thank you so much for your review! I'm so glad that you are pleased with the Carpet Cleaning service Rey performed!

via Google
Paige A

Excellent service by Phillip. Explained everything very well. Very polite and courteous. We wanted our natural fiber sofa treated and some carpet cleaning. He said the "natural" fibers they don't normally treat and try to avoid. Nonetheless .... he came out and did a spot treatment. I see one ring where the solvent was sprayed , although it's not bad. And then he hand sprayed a fabric protectant that felt a little oily. The next day I could still feel some residue. Seems to make sense... since oil repels water. We will see. And then he cleaned the carpets. Three rooms and only one was bad. The bad room was cleaner,although not rid of some spill line stains. He had told me they might not come out and unfortunately he wasn't able to get them out. I would use them again and did feel that everything was communicated very clearly.

Christy Quinn

Our visit was above and beyond any expectations.. Phillip is so professional, helpful, and knowledgeable .. I will be using these guys from now on.. and they offer so many services.. thank you much!! I'd definitely recommend this company to…

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Response from business owner

Thank you so very much for your review of our Carpet Cleaning service! We look forward to seeing you again!

via Google
Brianna Yarborough

He did an amazing job! He was super sweet and communicated very well about what he was doing. My carpet looked awful lol I was not sure if it could be saved lol but it looks amazing now clean and beautiful! Thank you I will for sure be …

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via Facebook
Julie M

Philip did an amazing job!!! We hired a carpet cleaning from a reputable company and paid 3 x the money and their where stains still and almost all of them showed after months....Philip started with a pretreatment that made the house and carpet smell so good!!! Then he steam cleaned each room and worked on each stain until it came out....not one stain after he was done, im amazed this carpet could look brand new after all the stains it had from the dogs...he was very kind and knowledgeable....you can't beat the prices for the work they do...will definitely recommend and use in the future again!!

David N

Sergio did a great job! He was punctual, very courteous and professional.

Christin OG

They came on time and explained everything to my husband and I. They were unable to get the stain all the way up but it still looked nice and smelled good.

Response from business owner

Thank you so much for your review! I apologize we couldn't get the stain you had an issue with 100% up. I'm so glad you are pleased with the work. If you have any questions please let me know.

via Google
Kaylyn M

Service was friendly and professional. I will definitely call on them again.

Nancy Dillow

UpFront Home Services cleaned my microfiber 3-seater couch and ottoman. I think they did a great job. They have both kept their just cleaned look.

Response from business owner

Thank you so much for your review! I'm so glad to hear your sofa has stayed in such great shape even 2 years later!

via Google
David Nguyen

Sergio did a great job and was very friendly and professional

Response from business owner

Thank you so much for your review on our Carpet Cleaning Service! I am so pleased that you enjoyed Sergio's work.

via Google
Brenda W

Did excellent job! Carpet looks like new. Great service! Good people!

Adriana Lomeli

Great service, punctuality and price

Response from business owner

Thank you so much for your review on our Carpet Cleaning Service!

via Google
Arielle Sprott

Very professional and timely. Extremely friendly staff. It is a two day process for the shower sealant. First day takes about an hour in and out and the second day they come back for 30 min to seal. Must wait 72 hours for sealant to cure.

Response from business owner

Thank you so very much for your review! Our shower tile and grout cleaning and caulking service is probably the most difficult service to provide that we offer. It requires a lot of scraping and elbow grease but we truly enjoy the end results.

via Google
Diane T

Nice job, very knowledgeable technician. Will use them again.

Kevin Preston

Outstanding experience!! Upfront Home Services did a Fantastic job on my floors and air ducts! I will be you them from now on!

Response from business owner

Thank you so much for your review Kevin! I'm so glad you were pleased with Sergio and his work!

via Google
Claudia Martinez

Really good carpet cleaners. This is the second time we use them and will continue to do so. They have great customer service.

Response from business owner

Thank you so much for your review! We strive to provide the best carpet cleaning we possibly can. Than you for being our customer!

via Google
Toby Altman

Another satisfied customer. Phillip showed up and did a great job on our carpet. He was extremely professional and courteous. We will definitely be hiring Upfront the next time we need carpet cleaning.

Response from business owner

Thank you so very much for the review!!

via Facebook
Ed & Phyllis Price

Excellent Service, this is the second time we have used UpFront Home Services for our carpet cleaning. They are on time, take special care of your furniture and nick nacks, and when they get through, the carpet is really clean. We will …

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Response from business owner

Thank you so much for your review! It's always a pleasure providing you carpet cleaning and tile and grout cleaning service! Customers like you are why we love this business.

via Google
Bridgette Amonsen

Phillip showed up on time. Very pleasant, nice man. He explained what he would be doing and answered any and all questions I had. My granite counters look great! I would use them again.

Response from business owner

Thank you so much for your review! I'm so glad you are pleased with the Granite Countertop Polishing and Sealing service.

via Google
Kristi L

I had a great experience with Philip! He did a great job! Very professional, courteous and respectful. I would recommend!!!

Jude McNamara

Responsive, professional, knows their business. And is focused on doing the right thing. And exceeding expectations.

Response from business owner

Thank you so much for your review Jude! We work so hard to do our very best on every job. I truly appreciate the positive feedback on our Tile and Grout Cleaning, Granite Countertop Polishing, and Carpet Cleaning. Reviews like yours are why we are in business!

via Google
Shaunte' Moss

I've been using their quarterly carpet cleaning service for a year now and I thoroughly enjoy it. My home is 3500 sq ft, and most of the carpeted areas get cleaned each appointment.

Phillip does an amazing job on my carpet each quarter, and…

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Response from business owner

Thank you so much for your review! We truly enjoy servicing your home through our Stay Beautiful Program.

via Google
Kiersten O

Sergio was on time, very professional and took care of the carpet in two rooms with good results. I also hired them to clean four rugs after getting info from him. We were happy with those results also

Becky D

I have used UpFront in the past and will use them again in the future. They are always on time and go above and beyond to see that you are satisfied with the work. Good Job !

Shirley B

Timely, Cost effective and quality work