Great company! They let me know when they were on their way. Showed up on time and were very friendly. They cleaned my carpet including stairs. They were really dirty and came out looking good although I wish they would've went over it one …
Hi Claudia! Thank you so much for your review! When carpets are exceptionally soiled they may require Power Scrubbing / Restoration Cleaning to help relinquish more soiling than what our Standard Cleaning removes. More cleaning passes doesn't always mean more clean. In fact most times to many cleaning passes can result in a extremely long dry time.
Another thing to consider is the wear in the traffic lanes may have set in. Unfortunately while we can remove soiling from the carpet, we can't remove wear. Wear is caused when the carpet isn't vacuumed often and isn't steam cleaned often. It's important to clean your carpet before it looks dirty. Once a carpet starts to look dirty that's when irreversible damage has usually set in.
If you'd like to have us come back out and Re-Clean the traffic lanes, please let me know! We want to make sure you are 100% Happy with the job we did!